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Tata Motors Action to Assist Surat Customers on Flood-affected Vehicles Press kit

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5 September, 2006

Tata Motors is taking prompt action to address the needs of its Surat-based customers, whose vehicles have been affected by the recent floods in the city.

Tata Motors has discussed the need for urgent action with insurance companies and the All India Surveyors Association for speedy survey and repair approvals. The guidelines for repairs and the survey, including the charges allowed, have already been circulated to all company dealers and authorised service centres.

Arrangements have been made for expeditious supply of spares. The company has received support from vendors and suppliers of lubricants, anti-rust treatment, car cleaning and refurbishing, branded accessories etc for special attention to cater to large volumes and special discounts of upto 25% on most of the treatments. Dealers have also been advised to offer 25% discount on repairs, not covered by insurance companies.

Additional manpower and dedicated teams have been deployed to attend to flood-affected vehicles on all seven days of a week for the next few months.

Of the about 1000 Tata Motors vehicles affected by the floods, approximately 700 have already been brought to the company’s dealers and authorised service centres, since August 17. Of these, about 150 vehicles have already been delivered back to customers after necessary repairs.

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