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Tata Motors and Ashok Auto Sales open new 3S facility in Firozabad to service the full range of Commercial Vehicles Press kit

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17 November, 2015

  • New 3S facility for Sales, Service and Spare parts to enhance Tata Motors network presence in Uttar Pradesh, with over 5000 square meters of space earmarked for Tata Motors entire range of commercial vehicles
  • This is the fifth 3S facility of Ashok Auto Sales, one of Tata Motors oldest channel partner, after their flagship dealership at Agra and three other dealership branches in Aligarh, Mathura and Etawah
  • 24 x 7 onsite customer support, with full-loaded mobile workshops
  • Availability of financing, insurance and loyalty programs, including Annual Maintenance Contracts
  • Exclusive Customer Lounge & resting facility for Drivers
  • Dedicated IVRS number launched for customer support

Tata Motors and Ashok Auto Sales today inaugurated a new 3S facility at Firozabad, providing customers with a complete experience of sales, service and spares, all under one roof. The new facility is one of the five facilities operated by Ashok Auto Sales, with the flagship dealership at Agra and three other dealership branches at Aligarh, Mathura and Etawah.

Located off the strategic Kolkata-Kanpur-Delhi highway, the new modern commercial vehicle facility in Firozabad has a vehicle display area along with a fully equipped workshop with 7 bays, staffed by professionally trained technicians, an air-conditioned and Wi-Fi enable customer lounge. It has a capacity to handle about 500 vehicles a month, with amenities like dedicated express service bays, overnight driver and technicians’ rest rooms, environmental friendly water conversation equipment treatment plant (ETP), electronic and bio-metric attendance systems and service parking, making this facility truly world-class.

A senior Management team from Tata Motors Commercial Vehicle including Mr. Ravindra Pisharody, Executive Director, Commercial Vehicles, Mr. R T Wasan, Vice President (Sales & Marketing), Commercial Vehicles along with Mr. Vikram Agrawal, Regional Manager (North), Commercial Vehicles, inaugurated the dealership today, along with Dr. Ranjana Bansal, Managing Director, Ashok Auto Sales.

Commenting on the occasion, Mr. RT Wasan, Vice President – Sales & Marketing, Commercial Vehicles Business Unit, Tata Motors, said, “With a deep understanding of the commercial vehicle business and the requirements of after-sales services and customer care, we are happy to strengthen our relationship with all our customers with the addition of the latest modern and fully equipped 3S facility here in Firozabad with one of our strongest and long standing channel partner in Ashok Auto Sales. With an aggressive customer centric approach of anticipating customer requirements, we work towards proactively taking steps to upgrade and enhance our sales and after sales network, to significantly increase customer convenience across the country, improve penetration, drive quality and build lasting relationships with all our customers.”

Dr. Ranjana Bansal, Managing Director, Ashok Auto Sales said, “We at Ashok Auto Sales have been proudly associated with Tata Motors for 6 decades and today are one of their largest commercial vehicle dealers, with five 3S facilities and over twenty Sales only touch points. Tata Motors products are truly world-class, offering lowest total cost of ownership, are reliable and sturdy, with best in class mileage and are increasingly adopting latest technologies for a greater trucking experience. With the opening of this new dealership, we are happy to extend our services to Tata Motors customers, in and around Firozabad and will shortly extend our services in Hathras & Auraiya in the coming year”.

At Tata Motors’ new dealership branch in Firozabad, customers can experience a host of primary and value-added services for Tata Motors’ entire range of commercial vehicles, through trained personnel. This new facility in Firozabad, offers a contemporary-styled, hub for Sales, Service and Spare Parts and is spacious, for a comfortable buying experience.

Customers can also avail of Tata Motors innovative service offerings for its medium & heavy commercial vehicle range like Tata Alert, Tata FleetMan, Triple Benefit Insurance, Tata Motors 4 year warranty and Extended Service Intervals. The dealership is also equipped with mobile workshops for 24X7 customer support. Furthermore customers can also avail of financing options, loyalty programs, including full service contracts for an enhanced service experience.

To ensure best service experience, the entire sales team at the new dealership in Firozabad have been trained under Tata Motors coveted DRONA training module, which comprises rich training content delivered by specialists.

About Tata Motors:

Tata Motors Limited is India’s largest automobile company, with consolidated revenues of INR 2,62,796 crores (USD 42.04 billion) in 2014-15. Through subsidiaries and associate companies, Tata Motors has operations in the UK, South Korea, Thailand, South Africa and Indonesia. Among them is Jaguar Land Rover, the business comprising the two iconic British brands. It also has an industrial joint venture with Fiat in India.  With over 8 million Tata vehicles plying in India, Tata Motors is the country’s market leader in commercial vehicles and among the top in passenger vehicles. Tata cars, buses and trucks are being marketed in several countries in Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS and Russia.

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