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Tata Motors introduces ’24×7 On-Road Assistance’ programme for passenger vehicles Press kit

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2 February, 2009

Tata Motors has commenced its ’24×7 On-Road Assistance’ programme for the company’s cars and utility vehicles.

The programme will offer Tata Motors’ customers speedy and hassle free service in the event of a breakdown at any time of the day or night. Customers can access the service through a dedicated toll-free number: 1800 209 66 88.
Through the ’24×7 On-Road Assistance’ programme, customers can be assured of service at any time and at any place.

’24×7 On-Road Assistance’ is being launched in association with MyTVS (a division of T V Sundram Iyengar & Sons Ltd). MyTVS has a network of over 2000 authorised service providers across country, excluding certain parts of the north-east and the state of Jammu & Kashmir. The authorised service providers are well equipped in terms of tools, trained manpower, parts and vehicles to attend to repairs on site. The authorised service providers will attend to customers and tow the vehicle to the nearest workshop in the event of a breakdown.

The ’24×7 On-Road Assistance’ programme covers services such as: wheel change through spare wheel, arrangement of fuel, opening the vehicle in the event of a key lock-out, rectifying electrical problems related to the battery and fuse, on-spot repairs for complaints that can be attended to on site, and car to car towing or winching and towing.

The ’24×7 On-Road Assistance’ programme will be automatically available to all new Tata passenger vehicles purchased on or after February 1, 2009 for the duration of the warranty period. This service will also be available in due course to existing Tata Motors customers for a nominal annual membership fee. Customers can avail of this service by paying the annual membership fee at the dealerships or on the spot, to the authorised service provider, in the event of a breakdown.

About Tata Motors

Tata Motors is India’s largest automobile company, with revenues of US$ 8.8 billion in 2007-08. Through subsidiaries and associate companies, Tata Motors has operations in the UK, South Korea, Thailand and Spain. Among them is Jaguar Land Rover, a business comprising the two iconic British brands. It also has a strategic alliance with Fiat. With over 4 million Tata vehicles plying in India, Tata Motors is the country’s market leader in commercial vehicles and among the top three in passenger vehicles. It is also the world’s fourth largest truck manufacturer and the second largest bus manufacturer. Tata cars, buses and trucks are being marketed in several countries in Europe, Africa, the Middle East, South Asia, South East Asia and South America. (www.tatamotors.com )

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