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Amidst lockdown, Tata Motors protects its customer’s interest Extends Warranty and Free service period for its passenger vehicle owners

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11 May, 2021

Due to the on-going lockdown across the country, several customers are unable to service vehicles which are scheduled for maintenance. In a testament to its continuous endeavor to offer customers a seamless and hassle free after-sales experience, Tata Motors, India’s leading manufacturer, has today announced that the customers whose warranty and free service period (not kms.) are due to expire between 1st April 2021 and 31st May 2021, will be extended till 30th June 2021.

According to Mr. Dimple Mehta, Head – Customer Care (Domestic & IB), PVBU, Tata Motors, "The Covid 19 upsurge has led to restrictions on movements and customers across the country are unable to bring or send their vehicles to our authorized service centers for scheduled maintenance or repairs. Hence a challenge when warranty and free service periods as per policy norms get expired during the on-going lockdown. We are committed to our customers and are offering them utmost support in these tough times by extending their warranty and free service period till 30th June 2021. Through this initiative we are enhancing our brand connect with customers and are offering them a hassle free ownership experience."

For the wellbeing of its business and supporting ecosystem, Tata Motors had recently announced that it has set in motion a comprehensive ‘Business Agility Plan’ to protect and serve the interests of its customers, dealers and suppliers. Tata Motors has expanded its service footprint over the years and today has over 608 service centres across over 400+ locations in the country. In case of any emergency assistance, Tata passenger car owners can contact 24X7 assistance team at 1800 209 8282.

For further information, customers can visit https://cars.tatamotors.com/service/contact-us.

About Tata Motors

Tata Motors Limited (NYSE: TTM; BSE: 500570 and 570001; NSE: TATAMOTORS and TATAMTRDVR), a USD 35 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks and buses. Part of the USD 113 billion Tata group, Tata Motors is India’s largest and the only OEM offering extensive range of integrated, smart and e-mobility solutions. It has operations in India, the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 103 subsidiaries, 10 associate companies, 3 joint ventures and 2 joint operations as on March 31, 2020.

With a focus on engineering and tech enabled automotive solutions catering to the future of mobility, Tata Motors is India’s market leader in commercial vehicles and amongst the top four in the passenger vehicles market. With ‘Connecting Aspirations’ at the core of its brand promise, the company’s innovation efforts are focused to develop pioneering technologies that are sustainable as well as suited to evolving aspirations of the market and the customers. Tata Motors strives to bring new products that fire the imagination of GenNext customers, fueled by state of the art design and R&D centers located in India, UK, US, Italy and South Korea. Internationally, Tata commercial and passenger vehicles are marketed in countries, spread across Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS, and Russia.

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