3 January, 2018
Tata Motors has ushered in 2018 by providing a delightful experience for its discerning customers. The company has announced the first-of-its-kind ‘Best-in-class Warranty’ for 6 years for the entire range of Tractor-trailers, Multi-axel Trucks & Tippers of 16 tonnes and higher GVW (Gross Vehicle Weight). Tata Motors is the first company in India to introduce a standard driveline warranty of 6 years on the entire M&HCV range. This is a clear testament of the reliability, durability and technological supremacy of Tata Motors Trucks complemented by the trust reposed by the customers.
Additionally, the drivelines (engine, gearbox & rear axle) comes as a standard offer, while the warranty on the overall vehicle has been enhanced from 24 months to 36 months.
Commenting on this latest Customer Experience Excellence, Mr. Girish Wagh, Head, Commercial Vehicle Business Unit said, “For more than 70 years now, Tata Motors has been pioneering new technologies, products and value added services. The 6-year (6-Y) Warranty is another industry first, in our pursuit of offering better lifecycle benefit for our customers. We are pleased to offer the new warranty on our Medium & Heavy Commercial Vehicles to our customers while reiterating our commitment behind the quality of our vehicles – including the ones that are subject to the hardest use. With this announcement we also assure customers of greater benefits and hassle free business on availing long term (6Y) Annual Maintenance Contracts. Together, 6-Y warranty and 6-Y AMC will ensure lifetime peace of mind to our customer. We believe it’s a perfect way to delight our customers in 2018 and reward them for their trust and loyalty.”
The 6-year standard driveline warranty is designed based on the study of operation in lifecycle of over 20 lakh Tata trucks & tippers operating all over the country, in varied terrain, applications and loading conditions. The 6-year warranty is supported across Tata Motors extensive dealership & service network of over 1800+ touch points with service facility at every 50 kms across the country. Warranty is transferable on resale for balance period to second owner subject to vehicle transfer or hand change being intimated to Tata Motors and vehicle condition certified by TATA OK.
To provide a wholesome after sales experience, Tata Motors provides its customers with over 26 initiatives, including:
About Tata Motors:
Tata Motors Limited, a USD 42 billion organisation, is a leading global automobile manufacturer of cars, utility vehicles, buses, trucks and defence vehicles. As India’s largest automobile company and part of the USD 100 billion Tata group, Tata Motors has operations in the UK, South Korea, Thailand, South Africa, and Indonesia through a strong global network of 76 subsidiary and associate companies, including Jaguar Land Rover in the UK and Tata Daewoo in South Korea. In India, Tata Motors has an industrial joint venture with Fiat. Engaged in engineering and automotive solutions, with a focus on future-readiness and a pipeline of tech-enabled products, Tata Motors is India’s market leader in commercial vehicles and among the top in passenger vehicles with 9 million vehicles on Indian roads. The company’s innovation efforts are focused on developing auto technologies that are sustainable as well as suited. With design and R&D centres located in India, the UK, Italy and Korea, Tata Motors strives to pioneer new products that fire the imagination of GenNext customers. Abroad, Tata cars, buses, and trucks are being marketed in Europe, Africa, the Middle East, South Asia, South East Asia, South America, Australia, CIS, and Russia.